Microsoft Defender for Cloud Apps
Cloud and workloadsProtect your Zendesk | Microsoft Defender for Cloud Apps
In brief
The article now refers to the Zendesk environment, adds navigation anchors, identifies OAuth credential creation in Zendesk for the connector, and clarifies the SaaS security posture management and rate-limit sections.
What Defender admins need to know
Administrators configuring the Zendesk connector have clearer setup and reference guidance; no required change is stated.
Summaries are generated from the documentation change itself.
Documentation change
View on Microsoft LearnThe comparison below shows only the changed extract. Use the full-page view for complete context.
How Defender for Cloud Apps helps protect your Zendesk environment
As a customer service software solution, Zendesk holds the sensitive information to your organization. Any abuse of Zendesk by a malicious actor or any human error might expose your most critical assets and services to potential attacks.
Connecting Zendesk to Defender for Cloud Apps gives you improved insights into your Zendesk admin activities and provides threat detection for anomalous user and admin activity in Zendesk.
Main threats to your Zendesk environment
Zendesk usage without proper protection can expose your organization to the following threats:
Review our best practices for securing and collaborating with external users and blocking and protecting the download of sensitive data to unmanaged or risky devices.
SaaS security posture management for Zendesk
Software as a Service (SaaS) security posture management helps you evaluate and improve the security configuration of your SaaS apps. After you connect Zendesk to Microsoft Defender for Cloud Apps, you automatically get security posture recommendations for Zendesk in Microsoft Secure Score. In Secure Score, select Recommended actions and filter by Product = Zendesk. For example, recommendations for Zendesk include:
Configure Zendesk
Perform the following steps in Zendesk to create the OAuth credentials required for the connector:
Select Add OAuth client.
Select New Credential. Fill out the following fields:
- System activities are shown with the Zendesk account name.
RateZendesk connector rate limits
The default rate limit is 200 requests per minute. To increase the rate limit, open a support ticket.
@@ -1,20 +1,21 @@ --- title: Protect your Zendesk | Microsoft Defender for Cloud Apps description: Connect Zendesk to Microsoft Defender for Cloud Apps by using the API connector to gain visibility into admin activities and detect anomalous behavior.-ms.date: 06/16/2026+ms.date: 07/03/2026 ms.topic: how-to ms.reviewer: AmitMishaeli ai-usage: ai-assisted-ms.custom: msecd-doc-authoring-1014+ms.custom: msecd-doc-authoring-1016 --- -# How Defender for Cloud Apps helps protect your Zendesk+# How Defender for Cloud Apps helps protect your Zendesk environment As a customer service software solution, Zendesk holds the sensitive information to your organization. Any abuse of Zendesk by a malicious actor or any human error might expose your most critical assets and services to potential attacks. Connecting Zendesk to Defender for Cloud Apps gives you improved insights into your Zendesk admin activities and provides threat detection for anomalous user and admin activity in Zendesk. -## Main threats+<a name="main-threats"></a>+## Main threats to your Zendesk environment Zendesk usage without proper protection can expose your organization to the following threats: @@ -59,7 +60,8 @@ For more information about remediating threats from apps, see [Governing connect Review our best practices for [securing and collaborating with external users](best-practices.md#secure-collaboration-with-external-users-by-enforcing-real-time-session-controls) and [blocking and protecting the download of sensitive data to unmanaged or risky devices](best-practices.md#block-and-protect-download-of-sensitive-data-to-unmanaged-or-risky-devices). -## SaaS security posture management+<a name="saas-security-posture-management"></a>+## SaaS security posture management for Zendesk Software as a Service (SaaS) security posture management helps you evaluate and improve the security configuration of your SaaS apps. After you connect Zendesk to Microsoft Defender for Cloud Apps, you automatically get security posture recommendations for Zendesk in Microsoft Secure Score. In Secure Score, select **Recommended actions** and filter by **Product** = **Zendesk**. For example, recommendations for Zendesk include: @@ -89,6 +91,8 @@ The following instructions explain how to connect Microsoft Defender for Cloud A ### Configure Zendesk +Perform the following steps in Zendesk to create the OAuth credentials required for the connector:+ 1. Select **Add OAuth client**. 1. Select **New Credential**. Fill out the following fields:@@ -136,7 +140,8 @@ The following instructions explain how to connect Microsoft Defender for Cloud A > >- System activities are shown with the **Zendesk** account name. -## Rate limits+<a name="rate-limits"></a>+## Zendesk connector rate limits The default rate limit is 200 requests per minute. To increase the rate limit, [open a support ticket](/defender-xdr/contact-defender-support).