Microsoft Defender for Endpoint
TroubleshootingTroubleshoot Onboarding Error Messages
In brief
The troubleshooting article now points to the Engage Center and the new Volume Licensing support page for both cases.
What Defender admins need to know
Use the updated links when contacting Microsoft support for these onboarding errors.
Summaries are generated from the documentation change itself.
Documentation change
View on Microsoft LearnThe comparison below shows only the changed extract. Use the full-page view for complete context.
For both cases, you should contact Microsoft support at General Microsoft Defender for Endpoint SupportGeneral Microsoft Defender for Endpoint Support or
Volume license supportVolume Licensing support.
:::image type="content" source="media/atp-no-subscriptions-found.png" alt-text="The No subscriptions found page" lightbox="media/atp-no-subscriptions-found.png":::
https://security.microsoft.comhttps://static2.sharepointonline.com
@@ -34,8 +34,8 @@ Potential reasons: - It could be a license provisioning issue. - It could be you inadvertently provisioned the license to a different Microsoft Entra ID than the one used for authentication into the service. -For both cases, you should contact Microsoft support at [General Microsoft Defender for Endpoint Support](https://support.microsoft.com/getsupport?wf=0&tenant=ClassicCommercial&oaspworkflow=start_1.0.0.0&locale=en-us&supportregion=en-us&pesid=16055&ccsid=636419533611396913) or-[Volume license support](https://www.microsoft.com/licensing/servicecenter/Help/Contact.aspx).+For both cases, you should contact Microsoft support at [General Microsoft Defender for Endpoint Support](https://engagecenter.microsoft.com/) or+[Volume Licensing support](/microsoft-365/commerce/licenses/contact-vl-support). :::image type="content" source="media/atp-no-subscriptions-found.png" alt-text="The No subscriptions found page" lightbox="media/atp-no-subscriptions-found.png"::: @@ -80,4 +80,3 @@ If you encounter issues with accessing the portal, missing data, or restricted a - `https://security.microsoft.com` - `https://static2.sharepointonline.com` -